[ Returns and Refunds ]
Our online store offers a 30-day* money back guarantee for all products purchased directly though our website. Product replacement or refund is subject to the privacy policy outlined in our website.
[ TranscendStore.com RMA procedure ]
You will need to get an RMA Number (Return Merchandise Authorization) from us before you send back your product for replacement, repair, or refund. Our online RMA process will walk you through each page and give you an RMA Number along with return instructions at the end of the process. You can either request a repair/replacement (within your product's warranty period), or you can request a refund (if within 30 days of your Transcend invoice date).
- Please remember to send your return in a padded envelope, box or similar protective packaging.
- Print a copy of your RMA Form and include it inside your return package.
- Please return all accessories, cables, earphones, etc. that came with your product.
- Write your RMA Number on the outside of your return package and send to:
TRANSCEND RMA DEPT
1645 N BRIAN ST
ORANGE CA 92867-3423
Once we receive your return, we will process your RMA request and ship your repair/replacement via a traceable shipping method. If you have requested a refund (Transcend website customers only), we will issue credit back to the original credit card used for this purchase. We will notify you by email after your return has been received and processed.
*30-days from Invoice Date
[Shipping Terms]
Orders which are received after 12:00 PM (PST) will normally be processed and shipped the NEXT business day based on product availability and order verification. Orders for In-Stock items which are APPROVED by our credit department before 12:00 PM (PST) are usually shipped the same day, otherwise they are processed the next business day (Monday through Friday with the exception of Federal Holidays). Some orders may require additional time for verification and processing prior to shipping. If your order is received after 12:00 PM (PST) on a Friday or a holiday, it will not be processed and shipped until the following Monday or next working day. Orders may require a signature upon delivery.
Any "out of stock" orders are normally shipped within 3-5 business days (M-F with the exception of Federal Holidays). Customers will be notified by email and/or telephone if a product they ordered is out of stock or will not be available for more than one (1) week.
